Refunds
We offer a no quibble refund policy. Return within 21 days of receiving your purchase and we will exchange or refund providing the goods have been unworn and undamaged. Please note that refunds do not apply to sale products.
Returns postage must be paid by the customer. Please inform us prior to sending a return by emailing us with the product reference number and your details to: returns@kidscavern.co.uk
UK Delivery
Under £150 the delivery charge will be £5 and in most cases orders will be delivered within 48 hours, usually before 1pm (however this may not always be the case especially over weekends and Bank Holidays).
Kids Cavern offer FREE DELIVERY on all orders of £150 and over, within the UK.
All parcels are insured with Parcel Force for your peace of mind.
If you require further information on delivery please contact us
Please be aware that we can only ship to the card holders billing address.
Shipping to USA
Parcel Force
Delivery to the United States and the Middle East is a set charge of £25 for all orders and takes 3-5 working days for delivery. Tracking numbers for delivery can be emailed upon request to customers for the checking on delivery of their orders. This is not done automatically.
Shipping to EU countries
EU deliveries are made by Parcel Force, taking an estimated 3-5 days. We have a standard delivery charge of £15 to all EU countries.
Shipping Worldwide
Worldwide deliveries will be made by Parcel Force we have a standard price for worldwide deliveries of £25 (however in some circumstances this may vary slightly but we will email or phone with a delivery quote.)
Please note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed.