Customer Care

Frequently Asked Questions

  • Once your order has been placed, you will receive your order confirmation email with your order number. Please check your Spam/Junk folders and make sure to add [email protected] to your safe senders list to ensure you receive all communication from us.
  • Please keep hold of your order number as this will help us if you need to get in touch with us.
  • When the order has been dispatched from our warehouse, another email will be sent to you with a tracking number and courier information.
  • This tracking number can be used on the selected courier website to keep track of the parcel and see updates as it makes its way to you.

We do not currently offer a gift wrapping service.

Once you've paid for your order you will see a confirmation message on site. We will also email you an order confirmation to the email address you used to make the order. Please check your Junk/Spam folders as emails can sometimes get sent there, then add us to your safe senders list.

Unfortunately due to data protection and security reasons we are unable to take payments or place orders over the phone. However if you are looking to make a trip to one of our stores, feel free to give us a call or email and we will try our best to check stock levels on any items.

Once an order has been placed the delivery address can not be adjusted. Please get in touch with us if you need to cancel your order.

We offer a range of payment methods, these are listed in the footer.

If you card was declined when making an order we recommend contacting your card issuer to see if it has been blocked.

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