Customer Care

Frequently Asked Questions

Once an order is processed out for delivery a tracking number is emailed to you. You can then use this tracking number online at either Royal Mail or DPD, depending on who fulfilled your delivery, and track your parcel this way.

We do offer a gift wrapping service, at an additional fee of £4.00. We use white Kids Cavern branded boxes and also branded tissue paper. We currently don't offer the option to choose colours or add messages.

When you have paid for your order you should see a confirmation message on screen. We will also email you an order acknowledgement to the email address you used to make the order. Upon receipt of this email you can be assured that we have received your order.

We cannot accept orders over the phone for security reasons. However, customers can call if they want us to check stock levels in store.

We are sorry but once an order has been placed no information can be adjusted, so the delivery address cannot be changed.

We offer a range of payment methods, these are listed in the footer.

If you card was declined when making an order we recommend contacting your card issuer to see if it has been blocked.