Customer Service

Shipping & Delivery

Terms & Conditions:
Please be aware that we can only ship to the cardholders billing address. We ‘WILL NOT’ dispatch to any other address than the registered billing address of the card used. PLEASE NOTE: ORDERS ARE SUBJECT TO AVAILABILITY, PLACING AN ORDER WITH US DOES NOT GUARANTEE AVAILABILITY. WE WILL OF COURSE, MAKE EVERY EFFORT TO FULFIL YOUR ORDER AND IF THIS IS NOT POSSIBLE WE WILL CONNECT YOU ASAP

UK Delivery

Standard UK delivery - charge is £3.95 on orders under £60 we aim to dispatch all orders within 48 hours, and dispatch all orders via Royal Mail Tracked Delivery orders usually arrive within 3 working days (however this may not always be the case especially over weekends and Bank Holidays).

Next Day Delivery – this service is optional and costs £4.95 standard charge (including orders over £60) on orders placed BEFORE 1pm (however some items may need to be ordered from our second store which may delay delivery if this is the case we will contact you ASAP) Should you wish to choose our Next day option, please ensure you are logged in on our site and select from the drop down option available. Kids Cavern offer FREE STANDARD DELIVERY on orders of £60 and over, within the UK.

International Orders

Please be aware that at times some orders may be held up in customs - however we do try our best to have your parcel to you within the allotted time guide below. All international orders are dispatched via Royal Mail International signed for delivery

Shipping to EU countries - EU deliveries take an estimated 5 - 7 working days to deliver. We have a standard delivery charge of £7.50 to all EU countries. Tracking numbers for delivery can be emailed upon request to customers for the checking on delivery of their orders. This is not done automatically.

Shipping to USA and Middle East - Delivery to the United States and the Middle East is a set charge of £9.50 for all orders and takes 10 - 15 working days for delivery. Tracking numbers for delivery can be emailed upon request to customers for the checking on delivery of their orders. This is not done automatically.

Shipping Worldwide - Worldwide deliveries usually arrive with in 12 – 15 working days and we have a standard charge of £9.50 for this (however in some circumstances this may vary slightly but we will email or phone with a delivery quote.)

Tracking numbers for delivery can be emailed upon request to customers for the checking on delivery of their orders. This is not done automatically.

Privacy & Security

Kids Cavern is sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we receive on the Internet.

Information Collected

In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, operating system in use (e.g., Macintosh, Windows) and browser (e.g., Netscape, Internet Explorer). This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. Kids Cavern uses this information to measure the use of our Site and to improve the content of our Site. E-mail addresses and other personally identifiable information such as first and last name, home or other physical address, telephone number, and other similar information are known only when voluntarily provided by a visitor for registration or other participation of visitors in any available online interactive activities.

Use Of Your Information

We may use the personal information you provide for any of the following purposes: (1) to understand the use of our Site and make improvements; (2) to fulfill prizes; (3) to respond to specific requests from visitors; (4) to protect the security or integrity of our Site when necessary; (5) to send you notices and solicitations regarding Site and our businesses; and (6) in general to promote and market products to you. These solicitations may take the form of mailings or other couriers, telephone calls, e-mail solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, please notify us.

At times, we may conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you on the Internet.

Disclosures Of Your Information

Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this Site is retained by Kids Cavern. Kids Cavern do not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.

Other Websites

This Site may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites. We may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit our Site to review the current policy. If you do not agree with the policy, you should cease use of the Site immediately.


A technology called "cookies" may be used to provide you with tailored information. A "cookie" is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using.

Access Rights

You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal informationKids Cavern holds about you:

Kids Cavern, 15-16 Cavern Walks, Mathew Street Liverpool L2 6 RE UK
Telephone: +44 (0)151 236 1475 Fax: +44 (0)151 236 5396
Business hours 9.30am - 5.30pm

E-mail: [email protected]
Returns & Replacements

Refunds and Exchanges are to be returned either via post or in store, - Please return all products via post to Kids Cavern, 22 Cavern Walks, Liverpool, L2 6RE

If you wish to return via store, please return the products to 22 Cavern Walks, Liverpool, L2 6RE. You can then leave your items with a member of staff and we will issue your refund and email receipt confirmation to you

We offer a no quibble refund policy. Return within 21 days of receiving your purchase and we will exchange or refund providing the goods have been unworn and labels are still attached and undamaged -  Returns will ONLY be accepted with PROOF OF PURCHASE.

Please note that refunds do not apply to sale products (sale goods and items with any form of discount are none refundable - exchange only) we will however exchange the item with in 2 weeks of purchase if you are not completely satisfied.

Refunds do not apply for underwear or tights due to hygiene reasons. The customer must pay returns postage. Please inform us prior to sending a return by emailing us with the product reference number and your details to: [email protected]


Online Exclusions

Products such as: