Click & Collect update; Please DO NOT travel to the store to collect your order until you have received your email to let you know that your order is ready. Please enter the shopping centre showing the security guard on duty your collection email and proceed to the store front, the store remains closed due to Government restrictions. There is a bell located at the shop front, please ring for attention and one of our staff will be there to assist you. Please call us if you have questions or are unsure of the procedure.
Estimated delivery time frame
3-5 Working days
Free on orders over £100*
1-2 Working Days
*Not available in conjuction with any other offer. FREE delivery is not available on any items purchased from the sale category. One full priced item over £100 must be in the basket to qualify for free delivery over £100.
Standard Delivery (UK)
Standard charge is £4 on orders under £100 or free on orders over £100. Your parcel is shipped with Royal Mail and should arrive within 3-5 working days. Please note the day after you order is classed as the first working day, Saturday & Sunday are NOT classed as working days. If there is any delay we will contact you immediately.
Express Delivery (UK)
Express service is optional and costs £6 (including orders over £100).
- DPD; All orders must be placed before 2pm in order to be delivered within 1-2 working days.
Any orders placed after this time are not guaranteed.
Orders placed after 3pm for DPD on a Thursday are not guaranteed for delivery on Friday or Saturday this option is separate (Please see below for Saturday delivery) Next day orders placed after this time are only guaranteed for Monday delivery. If ordering next day delivery on Friday/Saturday, this order will not be collected from us until Monday as we have no weekend collections.This would mean you will receive your parcel on Tuesday.
Click & Collect
Click & Collect orders can take up to 3-5 working days to be ready to be collected. Please ensure you bring your confirmation email & the card used for payment as well as a valid form of photographic ID.If the order was paid for via PayPal you will need this email and a valid form of photographic ID.
You will not be permitted to pick up your order without the above items.
When arriving at our Liverpool store please visit the Click & Collect desk located near to our shoe department where a member of staff will be happy to assist.
Your order will be held in our offices for 7 working days, if your parcel has not been picked up in this time the order will be cancelled and refunded.
International Shipping Methods
We ship all international parcels via DHL Express for the fastest and most reliable service.
If you can not find the information required in the below table, please visit checkout and select the country you require shipment to this will show delivery time frame & cost.
Estimated delivery time frame
|Australia||2-3 Working Days||£15.00|
|Canada||2-4 Working Days||£12.50|
|China||3-4 Working Days||£15|
|Europe||1-3 Working Days||£10|
|South East Europe||1-3 Working Days||£12|
|Hong Kong||2-4 Working Days||£15|
|Japan||2-4 Working Days||£15|
|United Arab Emirates||2-4 Working Days||£15|
|USA||2-3 Working Days||£10.50|
PLEASE NOTE; Should there be a delay in your delivery due to public holidays or adverse weather conditions we WILL NOT issue refunds for shipping costs as this is something that is out of our control.