Account & Technical

I can't log into my account, what can I do?

If you have forgotten your password then please follow the forgotten password link on the account login form. If you are still having difficulty accessing your account please contact us via live chat, email us at [email protected] or call us on 0151 236 1475.

I've forgotten my account log-in details, how do I log in?

If you have forgotten the email address associated with your account and/or your password then please contact us via live chat, email us at [email protected] or call us on 0151 236 1475.

I need to change my personal details. How can I do this?

To change your personal details, please login into the Account section of the website using your previously saved email address and password. You will now be able to edit the name, address, phone number and email address we hold for you.

Do you offer credit services?

We not currently offer any credit services online sorry.

Are my personal details kept safe and private?

Access personal information is restricted in our offices. Only employees who need the information to perform a specific job) are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment, in a locked and alarmed area.

I'm having problems placing an order, what can I do?

If you are having difficulty using our website then please contact us via live chat, email us at [email protected] or call us on 0151 236 1475. One of our customer care team will be happy to help.

Can't find what you're looking for?

Give us a call and speak to one of our friendly sales assistants.

0151 236 1475