Award Winning Childrenswear Retailer, est 1989

Help

CUSTOMER HELP

PRICING
All prices are in U.K sterling so for your convenience we have included a currency converter. All prices shown are the actual prices - upon receiving and processing your order we then only add the appropriate postage & packaging.


When paying for your purchases with a credit/debit card please rest assured that your transactions will be 100% safe when using the secure sagepay automatic payment system, for added security you will also be required to complete the 3D secure of our payment system; this is for added security and highly recommend to speed your order process.


We use a secure server which encrypts transaction details to protect credit card information. When in the shopping area of the site, you'll see a padlock symbol in the bottom of your browser window, indicating it is a secure area. Kids Cavern is now into its 25th year and has succeeded in building a trustworthy and reputable company.

SIZING
Because we stock designers from all over the globe some of the sizes may vary. We have tried to simplify this by sizing in year's i.e. 2 years = Average size of a two-year-old. This is only a guide however, and you do need to buy bigger sometimes. A good idea to be sure is to run a tape measure, measuring the width and length, over a garment that the child already owns. You can e-mail this information to us, including details of the item/s you would like to purchase, and we will use this information to select the right size.
View Shoe Size Chart

WASHING
Please adhere to the instructions on the label of garments. If it states to wash at 30 degrees do not wash at 40 degrees, although this may seem like a slight difference it could cause the garment to run (colour to come out).

Do not hand wash unless instructed to do so, a common mistake is to think hand washing is gentler and can't harm clothes, this is completely incorrect. You would be surprised at how much heat your hands can take 30-40 degrees is only luke-warm and a high temperature wash could cause problems with the garment.

REFUNDS
We offer a no quibble refund policy. Return within 21 days of receiving your purchase and we will exchange or refund providing the goods have been unworn with all labels still attached and undamaged. Please note that refunds do not apply to sale products.

Returns postage must be paid by the customer. Please inform us prior to sending a return by emailing us with the product reference number and your details to: [email protected]

Reserving goods


We may in some case be able to hold items until the end of day but this does not apply to sale goods
LOWEST PRICES ON THE WEB


Kids Cavern – Price promise*

Don’t be taken in by other Children’s clothing websites that have been here 5 minutes – who knows they may disappear soon! Kids Cavern has been trading for 23 years, and has been available online since 2000. We have REAL stores run by REAL people not a spare bedroom or garage! (Our Stores)


How it works:

Simply buy a product from us and find it cheaper on another website, then as long as their service conditions and terms are comparable and they have the product in stock; we will MATCH AND BEAT the price of any autumn and winter 2011 product, by refunding you the difference plus a little extra.
How To Make A Price Match Claim:

Contact our customer service team via email ([email protected]) quoting your name and five-digit order reference number. Tell us where you have seen the product at a lower price. Please ensure you can provide up-to-date information, for example a live web link, a copy of a newsletter or screen-shot of the page. We will then check full details of the product, the selling price and then notify you if we are able to price match.  We will then refund the difference plus an extra £1 GBP to you credit/debit card or PayPal account.
Please also have a copy of your proof of purchase.

Claims can be made within 7 days of purchase

*Terms and Conditions:

•    Buy a product from us and we promise not only to match, but also to beat any genuine like for like quotation on a children’s designer clothing site (this does not include websites such as EBay and Amazon) with proof of purchase and proof of price difference
•    We will ONLY match prices for ONLINE competitors 
•    Valid online on current stock i.e. Spring and Summer 2012 (none sale products)
•    When making a claim please ensure the products are identical in size, brand, style and colour and the product is available (in stock on the competitors site)
•    Our Price Match Guarantee does not apply to flash sales and we are unable to match competitors who are in administration or closing down. 
•    Our currency conversion rates apply to all Price Matches.
•    This does NOT apply to sale products or promotional offers